Master Privacy Policy

1. Who we are and what this Policy covers

Pulsar Digital LLC ("Pulsar," "we," "us," or "our") is a United States business based in North Carolina. This Policy explains our collection, use, disclosure, retention, and protection of personal information and the choices and rights available to individuals.

It covers Pulsar-owned websites, mobile and desktop applications, games, software-as-a-service platforms, APIs, AI assistants, and related digital services that display or link to it, including Silken Path, PolyWords, Would I Make That Up?!, Transit CRM, MyInn, NeighborHub, MyMotor, and Dumpster Match or Dumpster Estimate to the extent offered by Pulsar. It also covers sales, support, business communications, custom development, hosting, maintenance, previews, demonstrations, beta releases, and discontinued products for which we retain information. We call these the "Services."

A product-specific notice controls where it describes a narrower practice for that product, feature, audience, version, or jurisdiction. Identifying a category or feature here does not mean every Service collects it or that a planned feature is currently available. This Policy is a notice, not blanket consent where consent is legally required.

2. When Pulsar acts for itself and when it acts for a customer

Information we control

We determine how information is used for our own purposes, including answering enquiries, managing customer relationships and direct subscriptions, preventing abuse, and meeting legal obligations. Depending on applicable law, Pulsar acts as a controller or business for this processing.

Information controlled by business customers

An organization may use a Service to manage information about its contacts, guests, residents, personnel, or customers. For this "Customer Content," Pulsar generally acts as a processor or service provider under the customer's instructions, our agreement, and applicable law. The customer is responsible for its purposes, lawful authority, notices, and authorized users.

For a request concerning another organization's records, contacting that organization may be fastest. You may also email support@pulsarclt.com. We do not use Customer Content handled solely for a customer for unrelated advertising, sell it as a contact database, or combine unrelated customer accounts for independent profiling.

3. Information we handle and where it comes from

The information depends on the Service, enabled features, your choices, and whether you interact directly with us or through a customer. Relevant categories may include:

• Contact and account information: name, email address, telephone number when a form requests it, business name, account identifiers, role, preferences, authentication, and session information.
• Commercial information: subscriptions, orders, billing contacts, invoices, payment status, transaction references, entitlements, and refunds.
• Customer business records: contacts, business relationships, opportunities, notes, activities, reminders, contracts, signatures, and files entered into enabled features.
• Hospitality and community records: guest, reservation, property, unit, resident, owner, membership, request, document, and operational information.
• Vehicle records: vehicle identifiers, registration details, make, model, mileage, service history, ownership periods, photographs, receipts, documents, and transfer information.
• Gameplay and platform information: local progress, settings, scores, achievements, virtual items, purchase status, and information exchanged with optional platform features such as Game Center.
• Technical and usage information: IP address, browser or device characteristics, app version, timestamps, pages or features used, security events, errors, and performance information.
• Communications and submitted content: enquiries, support messages, feedback, attachments, and material you choose to submit or publish.
• AI and integration information: prompts, selected records, relevant context, generated responses, permissions, and requested tool actions only when an enabled feature requires them.

We receive information from you, authorized customers or users, your device when you use a relevant feature, connected providers, app platforms, payment providers, referrals, and public business sources. Device permissions require a feature-specific purpose and any required permission. Declining optional information does not remove unrelated functionality.

4. How and why we use information

We use relevant information to provide requested Services; administer accounts, permissions, purchases, and subscriptions; maintain authorized workflows; respond to communications; diagnose faults; secure Services; prevent fraud and misuse; and comply with law. Where properly disclosed and permitted, we may evaluate product performance, improve Services, conduct limited testing, or send marketing.

We do not treat unrestricted production Customer Content as ordinary development or demonstration data. Support and testing access requires an appropriate purpose, authorization, and safeguards; we use de-identified or synthetic information where suitable.

Where law requires a lawful basis, it may be performance of a contract, steps requested before a contract, legitimate interests that are not overridden by your rights, consent, compliance with a legal obligation, establishment or defense of legal claims, or a customer's lawful basis when we act on its instructions. We assess materially different purposes before repurposing information.

5. How information is disclosed

Relevant information may be disclosed to providers supporting hosting, storage, backups, communications, customer support, payments, diagnostics, and enabled AI processing. A provider may process for us under restrictions or independently under its own notice, depending on its actual role.

Information may also be available to authorized users in a customer account, recipients you choose, connected services, or audiences you deliberately select for a public feature. A specific sharing request is not permission for unrelated onward marketing.

We may disclose information when legally required or reasonably necessary and legally permitted to investigate abuse, protect rights or safety, or establish or defend claims. Information may also be disclosed in a proposed or completed corporate transaction subject to confidentiality and applicable law. Product-specific promises, contracts, law, and your applicable choices continue to restrict disclosure.

6. Cookies, analytics, and privacy choices

The Pulsar CLT website uses first-party product-visit cookies on product pages to recognize a returning browser and understand where product-page visits originate. The cookies hold a pseudonymous browser identifier and a compact history of up to 12 recent product-page visits for up to 180 days. Visit processing may use the referrer, marketing parameters, page path, timestamp, IP and network information, device characteristics, locale, and display information described in this Policy.

The Pulsar CLT website loads Google Analytics, measurement ID G-J302E4VQ36, to understand how the public marketing site is used. Google may process IP address, device and browser information, and the pages visited. The website does not load advertising technology. Necessary technologies may support security, abuse prevention, form integrity, and essential operation. Product-specific notices identify analytics, advertising, device identifiers, or similar technology used by a particular application.

Clearing these cookies resets the browser identifier and retained visit history. If optional website tracking requires consent under applicable law, it will not activate before that consent and we will provide a way to withdraw it. Legally recognized opt-out signals apply where required. Generic "Do Not Track" signals do not have a standardized effect where no applicable law requires one. Email support@pulsarclt.com for help with an applicable privacy choice.

7. Product-specific information

PolyWords

Core offline gameplay does not require a Pulsar account. Progress, statistics, coins, settings, and cosmetics are stored locally. Apple processes optional StoreKit purchases and Game Center features. PolyWords offers optional rewarded advertisements through Google Mobile Ads; depending on settings, permission, and consent, Google may process IP address, approximate location, device or installation identifiers, advertising interactions, and diagnostic information. Declining optional tracking or personalization does not prevent ordinary offline gameplay.

Silken Path

Silken Path is ad-free. Game progress, preferences, and replay or statistical features operate as provided in the released app. Optional Game Center features involve Apple, and Apple processes optional in-app purchases. Information sent in a support request is separate from game operation.

Transit CRM

Transit CRM processes information entered by a subscribing organization into enabled features, such as companies, contacts, deals, activities, notes, reminders, contracts, and files. The organization generally controls those records. Integrations, AI assistance, public links, or signing flows require feature-specific information when enabled.

MyInn

Where provided, MyInn may process operator accounts, guest contact details, reservation and stay information, property and room records, service requests, and billing or transaction references for enabled features. The property operator ordinarily controls guest and reservation information. Connected booking, payment, and other providers process relevant information according to their roles.

NeighborHub

NeighborHub may process account, property or unit, resident or owner, role, request, communication, document, and operational information supplied for enabled community-management features. The relevant association or manager generally controls those records. Participation does not automatically make contact details or documents public.

MyMotor

MyMotor processes vehicle and ownership information entered by users, including identifiers, mileage, maintenance history, photographs, and documents. Enabled sharing can disclose identified records to a selected recipient. Users should review attachments because they may contain personal information. Deleting an account or revoking access may not erase an independent recipient's copy or lawfully retained vehicle history.

Dumpster Match, Dumpster Estimate, and referrals

When an available service accepts a quote, availability, or introduction request, it processes the contact, location, project, and timing information identified at collection. The collection screen will explain relevant provider routing and any applicable compensation. A request does not authorize unrelated or indefinite marketing.

8. AI assistants and automation

This section applies only where an AI or automation feature is offered and used. Such a feature may process prompts, selected records or attachments, relevant context, generated output, and information needed for an authorized action. Feature-specific disclosures identify material third-party processing before personal information is sent.

We do not use private Customer Content to train a general-purpose model or authorize a provider to do so merely because a customer enables assistance. Separate training use would require specific disclosure, a valid legal basis, required permission, and consistency with customer agreements. Do not enter unnecessary sensitive information, credentials, or confidential material you are not authorized to disclose. AI output may be inaccurate and should be reviewed.

9. Connected accounts, device permissions, and payments

Connected-account and device access is limited to the permissions and identified integration purpose. Disconnecting ordinarily prevents new retrieval but may not delete previously imported information; deletion can be requested separately.

App stores and external payment services process payment credentials under their own terms. Pulsar receives only information relevant to administering the transaction, such as a reference, status, billing contact, entitlement, or permitted payment summary. Uninstalling an app or deleting an account does not necessarily cancel a third-party subscription.

10. Communications and marketing

We use contact information to respond and send relevant service communications. Where we send marketing, we provide required notices and choices. You may use the message's unsubscribe mechanism or email support@pulsarclt.com. An opt-out does not prevent a necessary non-promotional response or required account communication, and we may retain a minimal suppression record.

11. Sensitive information and information about other people

Do not send government identifiers, financial credentials, health information, biometric identifiers, or other sensitive information unless an identified feature specifically requests it and you are authorized to provide it. Free text, documents, preferences, and prompts can contain sensitive information even when a Service does not request it.

Where legally required, you may withdraw consent or direct us to limit covered sensitive-data use. Information about another person must be supported by appropriate authority, notice, and lawful basis; that person retains their own privacy rights.

12. Retention, deletion, and backups

We retain personal information no longer than necessary for its specific purpose, considering account or contract status, sensitivity, legal requirements, limitation periods, security needs, and valid legal holds.

• Account and service information is kept while needed to provide the Service, followed by closure and deletion subject to separate legal needs.
• Customer Content is retained, returned, or deleted under customer instructions, agreements, configured settings, and law.
• Purchase, billing, and tax records are retained for applicable accounting, tax, chargeback, and legal requirements.
• Support and enquiry records are retained to address and reasonably follow up on the matter and manage documented disputes or operational needs.
• Security and diagnostic records are kept for periods proportionate to troubleshooting, abuse prevention, and investigation.
• Device-only gameplay information remains under device and platform controls; Pulsar cannot remotely erase information it does not hold.
• Backups expire under applicable backup cycles and deleted data pending expiry is restricted from ordinary use.

Uninstalling an app, clearing browser storage, cancelling a subscription, deleting a Pulsar account, and deleting a platform account are separate actions and may have different effects.

13. Security and incident handling

We maintain administrative, technical, and organizational safeguards appropriate to the information and processing risks. Access is limited to people and providers with an authorized purpose. No online system is guaranteed completely secure. Where an incident requires notice, we notify affected people, customers, authorities, or others as required by law and contract. Report suspected misuse or unauthorized disclosure to support@pulsarclt.com without including passwords or unnecessary sensitive information.

14. International processing

Pulsar is based in the United States. Depending on a Service and its providers, information may be processed in the United States or another country. For restricted transfers, we use an applicable lawful transfer basis and required safeguards. We do not claim participation in a certification framework merely because a provider participates. Contact support@pulsarclt.com to request information about applicable transfer safeguards.

15. Your choices and privacy requests

Depending on your location, applicable law, and our role, you may have rights to confirm processing; access or obtain a portable copy; correct or delete information; restrict or object to use; withdraw consent; or opt out of specified disclosures or processing.

Submit requests to support@pulsarclt.com and identify the relevant product or relationship and what you want us to do. No special subject line or legal citation is required. We may proportionately verify identity or authority. Authorized agents may submit requests where allowed. Requests are generally free and we respond within legally required periods, explaining any permitted limitation, refusal, extension, or appeal route.

16. Additional information for US residents

State privacy laws differ in scope, definitions, exceptions, and rights. Where applicable, rights may include access, portability, correction, deletion, disclosure of categories and recipients, and opting out of sale, cross-context behavioral advertising sharing, targeted advertising, or qualifying profiling. We do not unlawfully discriminate for exercising a privacy right.

The Pulsar CLT website does not sell personal information or use it for cross-context behavioral advertising. Product-specific disclosures describe third-party advertising or other relevant practices in a particular Service. Submit an applicable request or appeal to support@pulsarclt.com. We evaluate requests under the law that applies rather than representing that every state law applies to every Service.

17. Additional information for the EEA, United Kingdom, and Switzerland

Where relevant law applies, you may request access, correction, erasure, restriction, and portability; object on applicable grounds; withdraw consent; and object to direct marketing. GDPR and UK GDPR requests ordinarily receive a response within one month, subject to permitted adjustments and notices.

You may complain directly to the competent EEA data-protection authority, the UK Information Commissioner's Office, or the Swiss Federal Data Protection and Information Commissioner. Contacting us first may help but is not required.

18. Children and younger users

Business administration and purchasing relationships are intended for people authorized to act in those roles. Games have their own audiences and platform ratings; not every Pulsar product is declared adults-only. An app-store rating is not parental consent.

We do not use information we know belongs to a child under 13 for behavioral advertising. Before collecting a child's information where verifiable parental consent is required, we provide required notices and obtain that consent unless a specific exception applies. We do not require more information than reasonably necessary. A parent or guardian may email support@pulsarclt.com to ask about relevant information, request review or deletion where permitted, or withdraw consent.

19. External platforms and independent recipients

Services may link to independent websites, app stores, booking platforms, payment services, social networks, community platforms, or support communities. Information you provide directly to them is governed by their practices and applicable law. Avoid posting confidential support information in public forums. Third-party policies do not remove our responsibility to configure integrations appropriately and make accurate disclosures.

20. Complaints, changes, and contact

Complaints

Email privacy complaints to support@pulsarclt.com and identify the affected product or interaction and your concern. No specific wording is required. We acknowledge, investigate, and respond as required by applicable law, including applicable appeal procedures.

Changes to this Policy

We update this Policy when Services, practices, or legal requirements change and identify the updated date. We provide legally required notice of material changes through an appropriate channel. A revised policy alone does not obtain required consent, override a product-specific promise, or retroactively authorize an incompatible use.

Contact

Pulsar Digital LLC
Operating as Pulsar CLT and Pulsar Digital
Privacy, support, rights requests, complaints, and appeals: support@pulsarclt.com

You may use this email address for all privacy matters and request an accessible alternative format where required.